Service & Support

24-Hour Online Customer Service

1-Year Warranty

Peace of Mind for Every Ride.

14-Day Free Trial

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Fast and Free Local Delivery

We Stand by What We Build.

At Elekwheels, every ebike is crafted with purpose — blending smart design, reliable performance, and lasting quality. We don’t just build electric bikes; we build trust, one ride at a time.

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Help Center

What makes Elekwheels different from other eBike brands?

We focus on smart, minimalist design, dependable performance, and honest value. Every Elekwheels bike is built to meet European standards, delivering the perfect balance between technology, comfort, and price.

Are Elekwheels ebikes affordable?

Yes. Elekwheels is committed to making quality ebikes accessible to everyone. By streamlining our design and direct-to-customer model, we offer reliable, stylish, and affordable electric bikes — without cutting corners on performance or safety.

Do you offer warranty and support?

Yes. All Elekwheels ebikes come with a 2-year warranty covering the frame, battery, and some other components. Our dedicated support team is always ready to help you with service, spare parts, or technical questions. For full details, please visit our Warranty Policy.

Do I need a license to ride an Elekwheels eBike?

No license is required in most EU countries. All Elekwheels ebikes are built with 250W motors and a maximum assist speed of 25 km/h, fully compliant with EU regulations. We always recommend checking your local road rules before riding.

Where do you ship from?

We ship all EU orders from our European warehouse, ensuring fast delivery (3–7 business days) and no import duties or hidden fees. You’ll receive a tracking number as soon as your order is dispatched.