Shipping policy
At Elekwheels, we strive to deliver your e-bike as quickly and safely as possible.
If you have any questions about your order, feel free to contact us at elekwheelsgroup@gmail.com.
Please note: remote areas and islands are currently not within our delivery range.
Shipping & Delivery
All orders are shipped from our EU warehouse (except for certain accessories).
Once your order has been placed, you can start tracking it two days later via https://t.17track.net/en
Total Delivery Time = Handling time + Shipping Time
(Estimated Total Delivery Time: 3–7 business days)
- Order Cut Off: 6:00 PM (GMT+01:00, CET – Berlin). Orders placed after the cut-off time will be processed on the next business day.
- Handling Time: For items marked “In Stock,” it typically takes 1–2 business days for our warehouse to prepare your order after it is placed. Tracking information may take additional time to update after the tracking number is generated.
- Shipping Time: The final delivery time may vary depending on your local carrier, usually 2–5 business days.
| Shipping Country | Standard Shipping Time | Total Delivery Time | Shipping Costs |
| France | 2–5 business days | 3-7 business days | Free |
| Belgium | 2–5 business days | 3-7 business days | Free |
*Note: All taxes are covered by us. You can enjoy shopping with no extra tax costs.
Track Your Order
-
Once your order has been shipped, you will receive an email with tracking details sent to the address provided during checkout.
-
If you haven’t received this email within a few days after your purchase, please check your spam folder or contact us at elekwheelsgroup@gmail.com.
Pre-Ordered Ebikes
Some ebikes may be available for pre-order. The expected shipping time will be clearly stated on each product page.
If you have any questions regarding pre-orders or shipping updates, please reach out to our customer support team at elekwheelsgroup@gmail.com.
Thank you for choosing Elekwheels. Ride electric, ride free.