Elekwheels Store accepts a variety of payment methods online.

•  PayPal
•  Credit Cards
•  Debit Cards
•  Store Gift Card

We Accept Visa, Master Card, American Express, and Discover Card.

Note: Business lease, wire transfers, and money orders are ineligible payment methods for pickup items.

Some payment types are ineligible for orders that ship to multiple addresses. If you are using an ineligible payment type for an order shipping to multiple addresses, you will either need to change the payment method, or ship your order to a single address.

Some customers may qualify for other forms of payment. Please call +86 (188) 5895-2238 and speak to an Elekwheels Specialist for more information.

Credit Cards or Debit Cards

Troubleshooting credit card & debit card payment errors

•  If your card is new or recently reissued, make sure it has been activated.
•  Remove dashes or spaces from the account number.
•  If everything seems to be correct, call the card issuer's customer service 800 number on the back of your card. Your credit card company may need to speak with you before they authorize your purchase.

Account Verification

To prevent any unnecessary delays processing your order, please ensure that the billing address on your order matches the information on your credit card account. If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank using the 800 number on the back of your credit card to confirm.

Security Codes

The card security code is a unique three or four digit number printed on the front (American Express) or back (Discover/MasterCard/Visa/UnionPay) of your card, in addition to the account number.

American Express:

Discover/MasterCard/Visa/UnionPay:

Daily Spending Limits for Debit Cards

Most debit and check cards have daily spending limits that may substantially delay the processing of an order, even if there is enough money in an account. When using a debit card, funds are immediately reserved in your bank account at the time you place your order. Please consult your card-issuing bank for information about your daily spending limits if you are having trouble placing your order.

Credit Cards Accepted

In the U.S., we accept:

•  American Express
•  Discover
•  MasterCard
•  UnionPay
•  Visa
•  PayPal

Taxes

All taxes and Customs fees will already be paid. You pay only what you pay at checkout.

Education Pricing

Elekwheels offers special pricing to students, teachers, administrators, and staff members. We also offer special pricing for purchases made on behalf of students. If you live in the U.S., contact Elkwheels  Support for Education to place your order for reduced prices on the full range of products.

How to Resolve a Declined Card Payment?

Payment questions - Payment declines happen from time to time, and when they do - it is important to understand the reason so that the purchase can be finished successfully.

In short

To resolve a declined payment, you'll need to figure out why the payment was declined.

Usually, this involves contacting your bank or credit card company to fix the issue.

1. Figure out the reason for the decline

Once the declined payment happens, your credit card company or bank may share the reason for the decline with us. If this is the case, we show the reason to you in the form of an error message.

Keep in mind that Elekwheels doesn't decline your payment - your credit card company or bank does. If there's no reason listed, we don't have the details, and you'll need to contact your credit card company or bank for the reason.

2. Contact your credit card company or bank

If you couldn't figure out why your payment was declined, or if you can't solve the issue, contact the bank that issued your credit card. Elekwheels support can't help you with any declines. This is because your bank, not Elekwheels, is the one that declines your payment.

Here's how to contact your bank:

•  Call the support phone number that's shown on the back of your credit card.
• Tell the representative that you were trying to pay for Elekwheels, it was an online transaction, but that your payment was declined. Let them know the date, amount and the currency of the decline.
•  The representative will give you the exact reason for the decline and help you resolve the issue.
• What may help is mentioning is that transaction was made online (MO/TO), merchant comes from outside of the United States and transaction description is "ELEKWHEELS".

Once the issue has been fixed, try your payment again using Elekwheels Checkout.

Solutions for the most common declined payment reasons:

The issuing bank doesn't allow the use of the card for internet or international transactions. 

Talk to your bank to allow these types of transactions, then retry the payment.

What may help is mentioning is that transaction was made online (MO/TO), merchant comes from outside of the United States and transaction description is "ELEKWHEELS".

Or, enter a new card that does allow internet or international transactions.

You've exceeded the card's credit limit or single transaction limit. (or You exceeded the maximum number of charges the card can receive in a period.)

Talk to your bank to increase the limit, then retry your payment. Or, enter different card or use alternative payment methods described below.

The account doesn't have sufficient funds. 

Make sure there are enough funds in your account, then retry your payment.

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